Our practice was “officially” re-opened for most appointments, as of Tuesday, August 4th. Most of August has been filled up, but we are receiving a few cancellations and rescheduling of appointments. We are doing our best to return calls as soon as we can, for patients who need their cancelled appointments rescheduled. We appreciate everyone’s patience and understanding, during this challenging time.
NOT ACCEPTING NEW PATIENTS:
We are receiving many new patient inquiries, and we thank all prospective patients for their interest in our practice. Since we have been mostly closed since mid-March due to the pandemic, we have been working diligently to try and catch up. So unfortunately at this time, we are unable to accept anymore new patient appointments. If you would like to be on a list for a callback, once we can accept new patients again, please email us at: firstname.lastname@example.org. We ask for you to only email us your interest, and to not call the office. With a limited staff, responding to new patient calls can hinder us in providing quicker responses to our current existing patients. As of now, we are estimating that we can start accepting new patients again possibly at the end of this year or beginning of next year. Again, we are truly grateful for the opportunity to serve new patients, and we are hoping to fulfill that in the near future.
LASER HAIR REMOVAL TREATMENTS TEMPORARILY SUSPENDED:
We have resumed providing majority of our services, but have temporarily provided restrictions for certain procedures, such as laser hair removal treatments. Laser hair removal is listed as high risk, due to plume production. Viral components can be in laser plumes that can stay afloat in the air for some time. Due to the COVID-19 pandemic, Dr. Fuller is suspending this treatment at this time.
RESTRICTED/LIMITED IN-PERSON OFFICE VISITS:
Since the partial closing of our office since mid-March, we have done telehealth visits with select patients. Telehealth visits are conducted like regular office visits/evaluations, but done over the phone vs. face-to-face encounters. All the patients have been completely satisfied with “telephone” visits, involving various conditions dealing with the hair/scalp, skin and nails (i.e. eczema, psoriasis, skin rashes, acne, rosacea, hyper/hypo-pigmentation, scarring/keloid, folliculitis, hair loss, scalp conditions, suspicious moles, nail fungus, etc.). The time lengths of the telehealth/telephone visits are just as long as face-to-face visits and billed the same as a regular office visit (still dependent upon time, complexity of the condition(s) being treated, and being seen as a new vs. established patient). At this current time, Dr. Fuller is requiring all evaluations to be done as a telehealth visit. We realize that certain evaluations do require face-to-face encounters, such as a full skin exam. We will provide patients with the necessary information, regarding how these visits will be handled, on an individual basis.
INTENSIVE COVID-19 SCREENING:
All scheduled patients will be screened for COVID-19 prior to their appointment, as per the CDC’s guidelines and AAD’s recommendations. Dr. Fuller will call the patients directly, to ask the screening questions. It is imperative to complete the screening process, for the appointment to be secured. We reserve the right to cancel any appointment, if a patient does not adhere to our protocol and guidelines.
This will be a new process for all of us, so we thank you in advance, for your cooperation. We are observing and learning daily, and making necessary adjustments that can make our practice more efficient. But the safety of all our patients and staff still remains our highest priority.
Please stay safe and well!
Esthetics Center for Dermatology