Please take note of the following procedures we are currently implementing for our existing patients:
Phone calls: We will continue to monitor calls for triage of current patients, as well as all appointment calls and general inquiries. If we are unable to answer your call, please leave a detailed message, including the best times to call you back.
Urgent Medical Issues: For all urgent medical issues, please call the office at 704-370-2700, and also send a message through the Patient Portal, if possible. If it is after hours, please leave a voicemail on the after hours line, and Dr. Fuller will get back with you, as soon as she can.
Electronic Messages: For all patient matters (including medical concerns), please use the Patient Portal to relay messages in a more confidential and secure manner. These messages will also go directly to Dr. Fuller and/or Liz, through your electronic medical record. This will ensure us seeing the message, during regular business hours. The email account for firstname.lastname@example.org should only be used for general inquiries, and preferably non-patient related (unless advised differently). This email account is not checked as frequently. Portal messages and patient calls/voicemails take precedence, during the day.
Patient Portal: If you are unable to log into your Patient Portal, please call the office and we will provide you with your new login information. We ask that you verify and provide an updated email address that you check most frequently J.
Prescription Refills: Please contact your pharmacy, that you last had the prescription filled, to send the refill request directly to the practice. Even though it has expired or all refills have been utilized, we still request for the pharmacy to contact us directly via electronically, by fax or by calling us. If you need the refill at a different/new pharmacy, then please call us to provide the new pharmacy information. Please note that if it has been more than a year, that you were last seen by Dr. Fuller, you may need to make an appointment (in most cases). Up-to-date medical history must be reviewed and verified, prior to certain medications being refilled. Health conditions may change, and may require a different treatment plan/medication. There may also have been new medical discoveries and/or medications that may be relevant to your condition.
Products to Purchase:
Liz will be in the office, during noted business hours to take calls. Payment for products can be made over the phone, and we will provide pick up instructions. After hours pick-up can also be accommodated. Due to safety measures, no one is allowed in the building unless prior authorization has been made.
Dr. Fuller is diligently monitoring the COVID-19 situation and we will do our best to update you with any changes to our operations. We appreciate everyone’s understanding and patience. We will do our best to keep caring for our patient family, as much as we are able to.
Esthetics Center for Dermatology